MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_01C93A78.ABAA96E0" This document is a Single File Web Page, also known as a Web Archive file. If you are seeing this message, your browser or editor doesn't support Web Archive files. Please download a browser that supports Web Archive, such as Windows® Internet Explorer®. ------=_NextPart_01C93A78.ABAA96E0 Content-Location: file:///C:/915CB0C5/StrategicCustomerService.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii"

=  

Strategic Customer Service

 

 

= This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluates customer strategies on the basis= of feedback and design strategies for improvement.

 

= This unit covers the skills and knowledge required to:

3D"*"      =       Plan to meet intern= al and external customer requirements

3D"*"      =       Ensure delivery of quality products and or services

3D"*"      =       Monitor adjust and review customer service

 

 

= This workshop includes the following accredited units:

<= span style=3D'mso-list:Ignore'>3D"*"      =       BSBCUS401A   Coordinate implementation of customer service strategies

<= span style=3D'mso-list:Ignore'>3D"*"      =       BSBCUS501A   Manage quality customer serv= ice

 

 

North West Tasmania Schedule

&nb= sp;

Northern Tasmania Schedule

&nb= sp;

Southern Tasmania Schedule

 

 

 

 

 

 

 

 

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