Strategic Customer Service

This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement.

This unit covers the skills and knowledge required to:

Plan to meet internal and external customer requirements
Ensure delivery of quality products and or services
Monitor adjust and review customer service

This workshop includes the following accredited units:
BSBCMN410B Co-ordinate implementation of customer service strategies
BSBFLM507B Manage quality customer service

North West Tasmania Schedule

Northern Tasmania Schedule

Southern Tasmania Schedule